Privacy Policy – How star99 Protects Your Data

1Introduction

This Privacy Policy describes how star99 (operated at star99.win) collects, uses, stores, and protects the personal information of players and visitors in the Philippines. We are committed to handling your data responsibly and in a manner consistent with applicable data protection principles.

By registering an account on star99 or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not create an account or use the platform.

2Information We Collect

star99 collects personal information in the following categories:

• Registration data: Your full name, date of birth, email address, mobile number, and residential address as provided during account sign-up.
• Identity verification documents: Government-issued ID such as a Philippine passport, driver's licence, SSS ID, UMID, or similar document submitted for KYC compliance.
• Financial information: Payment account details used for deposits and withdrawals, including bank account or e-wallet reference information. We do not store complete card numbers or full payment credentials on our servers.
• Transaction records: A history of deposits, withdrawals, bets placed, and gaming activity associated with your account.
• Device and session data: IP address, device type, browser information, operating system, and session timestamps collected automatically when you access the platform.
• Communications: Records of messages sent to our support team and responses provided.

We collect only what is reasonably necessary for the operation of the platform and compliance with our obligations. We do not collect sensitive information beyond what is required for identity verification.

3How We Use Your Information

The personal data we collect is used for the following purposes:

We do not use your personal data for unsolicited third-party marketing. If we send you platform-related communications such as account notices, security alerts, or information about features you have used, these are considered part of the service and are not marketing messages.

4Sharing of Personal Data

star99 does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals through Philippine online banking, bank transfer, and local e-wallets such as GCash and Maya. These providers receive only the minimum data required to process your transaction.
• Identity verification services: Third-party KYC providers may receive your identification documents to assist in verifying your identity. These providers operate under strict data processing agreements.
• Platform infrastructure providers: Hosting, security, and technical service providers who support the operation of star99. All such providers are bound by confidentiality obligations.
• Legal and regulatory requirements: We may disclose your data if required to do so by applicable Philippine law, court order, or in response to a valid legal process.

Any third party with whom we share data is required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

5Data Storage and Retention

Your personal data is stored on secured servers. We retain your information for as long as your account remains active or as long as is necessary to fulfil the purposes described in this policy. Specific retention considerations include:

• Account and transaction data is retained for the period required to meet legal, tax, and operational obligations, which typically extends beyond account closure.
• KYC documents are retained in accordance with applicable identity verification requirements.
• Session and device logs are retained for a shorter period and used primarily for security monitoring and fraud detection.

When data is no longer required, we take reasonable steps to securely delete or anonymise it. If you request account closure, we will process your request in accordance with our retention obligations and confirm when deletion has been completed where applicable.

6Security Measures

star99 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• SSL encryption is active across all pages and sessions on star99.win, ensuring data in transit is protected.
• OTP verification is used during login and sensitive account actions to prevent unauthorised access.
• Access controls restrict internal access to personal data to staff with a legitimate operational need.
• Monitoring systems are in place to detect and respond to unusual account activity or potential security incidents.

While we implement industry-standard security practices, no system is entirely immune from risk. You are also responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, contact our support team immediately.

7Cookies and Similar Technologies

star99 uses cookies and similar session technologies to operate the platform effectively. Cookies are small data files stored on your device when you visit the site. We use them for the following purposes:

• Session cookies: To keep you logged in and maintain your session securely while you navigate the platform.
• Preference cookies: To remember settings and preferences you have applied during a session.
• Analytics cookies: To understand how players use the platform, which pages are visited most, and where improvements can be made. This data is aggregated and not linked to individual identities.

You can control cookie behaviour through your browser settings. Blocking all cookies may prevent certain platform features from functioning correctly, including the ability to stay logged in. We do not use cookies to serve advertisements from third-party advertising networks.

8Your Data Rights

As a player on star99, you have the following rights with respect to your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If any of your personal information is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion: You may request that we delete your personal data, subject to our legal and regulatory retention obligations.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a concern is being investigated.
• Right to object: You may object to the use of your data for purposes that are not strictly necessary for the operation of your account.

To exercise any of these rights, please contact our support team at the email address shown in the footer. We will respond to your request within a reasonable timeframe and in accordance with our obligations.

9Minors and Age Restriction

star99 is strictly for individuals aged 21 years old and above. We do not knowingly collect personal data from anyone under 21. If we become aware that an account has been registered by or on behalf of an underage person, that account will be closed immediately and any associated data will be handled in accordance with our retention and deletion procedures.

If you believe that a minor has registered on the platform, please notify us immediately at the support contact provided so we can investigate and act promptly.

10Changes to This Privacy Policy

star99 may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised to reflect the most recent version. We encourage you to review this page periodically to stay informed about how we protect your data.

Continued use of the star99 platform after any updates to this Privacy Policy constitutes your acceptance of the revised terms. If the changes are material, we may also notify you via the contact details associated with your account.

11Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to our support team.

You may also review our related policies for a fuller picture of how star99 operates and how your data interacts with each area of the platform:

• Terms and Conditions – the rules governing your use of the platform
• Responsible Gaming – tools and guidance for managing your betting activity
• FAQ – answers to common questions about accounts, payments, and games